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Update 01.md #221

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9 changes: 7 additions & 2 deletions _plays/01.md
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Original file line number Diff line number Diff line change
@@ -1,9 +1,11 @@
---
play_number: 1
title: Understand what people need
title: Understand what the service consumers need
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Maybe end-users? Since this is generalized to digital projects.

---

We must begin digital projects by exploring and pinpointing the needs of the people who will use the service, and the ways the service will fit into their lives. Whether the users are members of the public or government employees, policy makers must include real people in their design process from the beginning. The needs of people — not constraints of government structures or silos — should inform technical and design decisions. We need to continually test the products we build with real people to keep us honest about what is important.
We must begin digital projects by exploring and pinpointing the needs of the consumers who will use the service, and the ways the service will fit into their lives. Whether the users are members of the public or government employees, policy makers must include real people in their design process from the beginning. The needs of people — not constraints of government structures or silos — should inform technical and design decisions. We need to continually test the products we build with real people to keep us honest about what is important.

Services are no longer limited to people. Many services will be consumed or utilized by another service or non-human.
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Digital projects users are not limited to only individuals, many will be utilized or consumed by other projects or services.


### Checklist
1. Early in the project, spend time with current and prospective users of the service
Expand All @@ -23,3 +25,6 @@ We must begin digital projects by exploring and pinpointing the needs of the peo
- What were the key findings?
- How were the findings documented? Where can future team members access the documentation?
- How often are you testing with real people?
- What is the range of concurrent API calls during a given time period?
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I think that:

What is the range of concurrent API calls during a given time period?
is covered by:

  • What are the concurrency needs of the service?
    if we rewrite as - What are the concurrency needs of the digital project?

- What are the concurrency needs of the service?
- What is the uptime needs and how far should being cautious of single point of failure go?