Download Available As WordPress Plugin

Fast, Clean, Responsive, Multilanguage, Email Syncing, Subdomain support, etc.

No PHP Frameworks used.

ITS (also trouble ticket system, support ticket, request management or incident ticket system) is a web based computer software, that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center or development work tracking to create, update, and resolve reported customer/developer issues, or even issues reported by that organization's other employees.It also contains a knowledge base/wikipedia containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".

It comes with easy users guide and developer documentation.

Donate

If this project help you reduce time to develop, you can give me a cup of coffee to continue its development. Thank you! :)

BTC Address: 3FmdTVWCApEcHT6wmrSCFkUSqaowsaqS9Y

Translations

Translated into:

Installation

• Upload files to your web server
• Import DATABASE.sql to your database
• Set database name, username, password for database to /inc/db.php
• START USING IT! Login with username: admin and password: admin

Used technologies

• PHP
• HTML5
• CSS3
• JavaScript
• MYSQL

Features

• Twitter Bootstrap v3.3.7
• CKEditor 4.5.6
• Datepicker for Bootstrap v1.6.0
• bootstrap-select v1.10.0
• Font Awesome 4.5.0
• jQuery v1.11.3
• Highcharts JS v4.2.2
• zxcvbn (password strength estimator inspired by password crackers)
• PHPMailer

More:

• MULTI LANGUAGE (EN, BG, DE, FR are included, easy can add another one, just learn how in dev documentation!)
• Error log
• RESPONSIVE DESIGN
• Email synchronization for tickets!!
• Easy to understand documentation of all source code for developers and User Guide

Included tools:

• Have support of mutiple projects and users permissions.
• Account system for user management
• Issue activity stream
• Creating issues
• Issue dashboard (agile) (responsive, browser support, easy to understand)
• Issue prioritization
• Issue assignment
• Issue watchers
• Issue status
• Issue type
• Issue tracking system
• Issue comments
• Advanced search filter for issues
• Create wiki spaces
• Create wiki templates for pages
• Create wiki pages (in easy to understand tree structure)
• Wiki activity stream
• User notifications
• User password strength generator (bootstrapped)
• Wiki search field
• Profile view
• Users listing
• User privileges
• User information (facebook, email, etc.)
• User fast filtering memory
• Ticket/Wiki statistics
• Managing of projects (Features multiple projects)
• Can choose default system language and each user can choose his individual
• Change login logo
• You can set email account imap/pop3 and smtp for your project and can get emails like tickets and answer it in comments, it seamlessly routes inquiries created via email to tickets (you can attach files, send emails from system, send html formated emails)!!
• Logs for every error from emails and everything other in system!
• Price per hour - tracking worked time and costs to date for all hours.
• Currency convertor at real time with values from google
• ETC..!
• Cron job for tething emails from email server

Requirements

• MySQL 4.1.1+
• PHP 5.3.2+
• a webserver (eg. Apache or IIS)

Download For WordPress

Screenshots