Helpfile Guidelines/Instructions Usability Testing for the FAQ and About pages

[abbyrivard]

Dependencies

• Need Design team (content team) to create helpfiles
  • Need to determine list of what pages need instructions

Overview

UXR team needs to conduct a usability testing on the helpfile guidelines/instructions created by dev team that will be given to LADOT at the conclusion of HfLAs work on this project. The testing should include reviewing the Helpfile guides for:

• Security
• About
• FAQ
• Submit snapshot for review form
• My Projects - Admin view
• Feedback

Action Items

• Create Research Plan
  • Get Research Plan approved by PMs
• Create Questions for the user testing
  • Run proposed User Testing questions by PMs
• User Test
  • Conduct UXR Team Training
  • Recruit Interviewees
  • Schedule Interviews
  • Conduct Interviews
• Data Analysis
• Provide Feedback
• Wiki Documentation

Resources/Instructions

[abbyrivard]

Required Info in the Helpfiles:

• Name of page and what it does/its purpose
• More info for LADOT staff that tells them what everything does when submitting/clicking through the page
• What is the result of submitting/clicking through something
• if the page has an admin interface for changing content, how it works.