HelpDesk System API

The Help Desk system is a system created in the Symfony 4 RESTful API, whose task is to support the operation of support. The system is to help the customer report a problem, e.g. problems with the order or the operation of services.

Backend technology

1. Symfony 4.4
2. PHP 7.4 on Nginx server
3. MariaDB 10.4
4. Doctrine ORM
5. RabbitMQ
6. Elasticsearch

Composer packages used

1. FOSRestBundle - REST API
2. FOSElasticaBundle - Elasticsearch
3. Lexik JWT Authentication Bundle - JWT Authentication
4. JWT Refresh Token Bundle
5. Nelmio Cors Bundle - CORS
6. Symfony/test-pack - PHP Unit
7. NelmioApiDocBundle - Swagger
8. php-amqplib/php-amqplib - RabbitMQ
9. KnpLabs/KnpPaginatorBundle

Environment

1. Linux Debian 9 on local CentOS 7 on online server
2. Apache with PHP 7.4
3. PHPStorm
4. MariaDB + MySQL Workbench

Installation

$ git clone https://github.com/PawelCyrklaf/helpdesk-system.git $ cd helpdesk-system
After downloading the repository, create an .env file in the application's root directory and add the following code and add your data such as data to the database, data to mail and the elasticsearch server.:

    ###> doctrine/doctrine-bundle ### 
    DATABASE_URL=mysql://DB_USER:DB_PASS@mysql:3306/DB_NAME?serverVersion=5.7 
    ###< doctrine/doctrine-bundle ###     
    
    ###> nelmio/cors-bundle ###  
    CORS_ALLOW_ORIGIN=^https?://(localhost|127\.0\.0\.1)(:[0-9]+)?$ 
    ###< nelmio/cors-bundle ###     
    
    ###> symfony/google-mailer ###  
    MAILER_DSN=gmail://GMAIL_LOGIN:GMAIL_PASS@default 
    ###< symfony/google-mailer ###     
    
    ###> friendsofsymfony/elastica-bundle ###  
    ELASTICSEARCH_URL=http://localhost:9200/ 
    ###< friendsofsymfony/elastica-bundle ###  
    
    ### <variables for docker compose> ###
    MYSQL_ROOT_PASSWORD=root_password  
    MYSQL_DATABASE=database_name  
    NGINX_PORT=80  
    LOCAL_USER=1000:1000

Add permissions to execute script:

 $ sudo chmod +x /docker/configure.sh

then execute bash script:

$ sudo /docker/configure.sh

configure.sh code:

#!/usr/bin/env bash  
docker-compose exec php php bin/console doctrine:schema:update --force  
docker-compose exec php php bin/console doctrine:fixtures:load --no-interaction  
docker-compose exec php php bin/console fos:elastica:populate

last step of installation is run docker-compose:

  $ docker-compose up -d

Default admin credential is:
username: [email protected] password: admin123

Default user credential is:
username: [email protected] password: user123

Planned features

1. Adding support packages and integration with payment systems, eg PayPal
2. SMS notification
3. General chat for employees
4. Adding attachments to tickets

API documentation

The API includes documented all available routings. After starting, just go to the address e.g. http://localhost:8000/api/doc where a detailed description of each API routing will be available.

Contact

If you have any questions, please send me email for [email protected]