The-Forge-Pwc-Virtual-Case-Experience

Forage Data Analytics project Powerbi Dashboard Experience

Task 1 : Call Centre Trends

Visualized customer and agent behaviour to find overall customer satisfaction, overall calls answered/abandoned, calls by time etc. Tools: Power BI, Microsoft Excel.

Task 2 : Customer Retention

Extracted customer demographics and insights for the retention manager reflecting the KPIs. Tools : Power BI, Microsoft Excel.

Task 3 : Diversity & Inclusion

To understand value of gender balance in the executive suite, performed calculative measures and actionable insights. Tools : Power BI, Microsoft Excel.