When referencing via variables, the HTML content of the group note field is delivered with <div> <a href>

[Suhopoljac]

Used Zammad Version

6.3.1 develop

Environment

• Installation method: any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: MS Edge v.124.0.2478.97 (64-Bit)

Actual behaviour

If the group note field (with HTML link) is referenced via the variable #{ticket.group.note} and the output is sent via trigger action by e-mail, the output delivers something like this:

Placeholder

<a href="http://www.google.com/maps" title="http://www.google.com/maps.

Meanwhile, the output is slightly different when using the article variables (also in plain text -> #{article.body})

Platzhalter
[1] https://www.google.com/maps

[1] https://www.google.com/maps

Expected behaviour

I would expect analogous behavior to the article variable in plain text or having an additional variable so that the content is also displayed in HTML (f.e. something like #{ticket.group.note_as_html})

Steps to reproduce the behaviour

1. Fill the group note field with content and at least one link.
2. Create a trigger that sends an email referenced by a group.note variable.
3. The following output is delivered:

Referencing the same content via article.body variable:

Support Ticket

Ticket#10155025

I'm sure this is a bug and no feature request or a general question.

yes