Microsoft 365 email ticket font is broken

[Milbong]

Used Zammad Version

6.3.0

Environment

• Installation method: [source]
• Operating system (if you're unsure: cat /etc/os-release ): ubuntu 22.04
• Database + version: postgresql 14.11
• Elasticsearch version: [7.17.20] Browser + version: [e.g. chrome 124.0.6367.63]

Actual behaviour

we using ticketing by connecting Microsoft 365 e-mail.

I would like to share a way to solve this problem as fonts are sometimes broken in emails coming through Korean.

setting-

problem-

clear-

The fonts of emails sent from Outlook Web are corrupted, but the fonts of emails sent from the app are not corrupted.
After viewing the email in HTML, it appears that there is a problem with the encoding method. How should I resolve this problem?

problem html tag-

Test mail

Ĺ×˝şĆŽ ¸ŢŔĎ

 

 

 

°¨ťçÇŐ´Ď´Ů. 

clear html tag-

Test mail

테스트 메일

 

 

 

 

감사합니다. 

plz help me..

thank you

Expected behaviour

clear-

clear text

Steps to reproduce the behaviour

1. Write emails in Outlook web use korean
2. send ticket
3. check ticket

but outlook app is clear text

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

[Milbong]

clear tag

problem tag