4K HDR videos not playing from SMB share #128
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Just to rule out a playback issue, could you try playing the4K HDR videos with Just (Video) Player, which is free. Both Aerial Views and Just (Video) Player use the same playback engine, ExoPlayer. VLC, although a great player, uses different methods for playback which means it'll play some formats that ExoPlayer won't. |
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I just played one of the videos on Just (Video) Player with no issue.
…On Dec 21, 2023, 8:35 AM -0500, Neil Turner ***@***.***>, wrote:
Just to rule out a playback issue, could you try playing the4K HDR videos with Just (Video) Player, which is free.
Both Aerial Views and Just (Video) Player use the same playback engine, ExoPlayer. VLC, although a great player, uses different methods for playback which means it'll play some formats that ExoPlayer won't.
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Thanks for testing that. There are a few more things to try...
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I moved the file to the local Shield storage and enabled 'Local or USB Storage Videos' and after setting it up and testing the settings I get: I also tried changing the 'Use alternate media codec' but it didn't make a difference. The video file is an .mp4. |
On the local videos screen, if 'media scanner' is being used, you may have to restart your Shield for it to see the videos you copied over. 'Videos selected for playback' needs to be 1 or more. |
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Sorry I keep accidentally marking this as closed. Mobile site 😑 Anyways, I didn't realize I needed to use Media Scanner, I was using legacy because I didn't know I had to restart the Shield to get it to see my file. Even then, I just tested and this time the 'Test local search settings' does show 'Videos selected for playback: 1' but again, when actually hitting 'Test screensaver settings' it still shows loading for 2-3 seconds then flickers then nothing. |
No worries!
Either should work (Media scanner or Folder access), I just thought Media Scanner would be easier. Would it be possible to get a copy of one of these videos, by Dropbox or Onedrive for example - you could send the link to me privately if needed? |
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HERE is a link to the file on Google Drive |
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Thanks for making the video available. I can only test on a Google TV (dongle) at the moment and the video works as-in. I copied the file to the device, used the local video feature with a) Media Scanner and b) Folder access just to test everything. I did notice that although the file is .mp4, internally the format of the video is vp9 - so you could try renaming the file extension to .webm? |
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Sorry for the late reply, busy holiday! I just got around to changing the file(s) extensions to .webm and still no dice. |
No worries, I took a break myself! As the issue persists, would you be willing to install a debug version of the app if I made it available? It would be an APK you could install manually, it would not overwrite the Play Store version, just sit alongside it? |
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Yeah of course, send it on over |
Ok, (link removed) It's basically the same as 1.6.1 but it has a few library updates including ExoPlayer. |
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Still nothing when trying the same file both as a .webm or .mp4 file. |
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Here is what flashes on-screen for a few seconds and then disappears. |
Ah, so you have frame-rate match turned ON, can you disable that and try again? EDIT: seeing "-1.0 fps" suggests a bug - that framerate should always be positive 😅 |
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Disabled frame-match and it's back to just flashing one frame of the video then blackness. |
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Ok, (link removed). There are no playback setting changes, but I did enable extra playback logging. Are you familiar with ADB by chance? If not, I can provide on how to connect to the Shield with ADB to save the logs. |
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Ok let me give this one a shot a bit later. As for ADB, yes, I am familiar. What location will the logs be at? |
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Once ADB is connected via PC or Mac command-line (ie.
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This is what I got when I ran the command after the video failed to play on my Shield. |
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Sorry about the delay, I've tested these commands on Windows...
The text file, |
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Another Shield user has reported a playback issue with the mute feature. Although it could be unrelated, two basic features failing on the Shield (only?) is a problem. So I'm probably going to start looking at testing an earlier version of the app, maybe from a year ago, see if everything works, then go from there. |
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Sounds good, sorry I've been a bit busy to grab those logs for you. Hopefully I can get on that soon. |
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That's great to hear, I'll add that fix to the release - due tomorrow on GitHub, 5 days for the Play Store. As for the filename issue, the titles + POIs are added based on filename so if the Apple or Community videos are renamed, it breaks. Typically if people have the space, they download all the Apple + Community video they like, then turn off the remote sources. |
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@EndorEwoksFC Version 1.7 has just been released. When you get a chance, could you check if that fixes your issue? |
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Still no luck even with 1.7. Another thing, I have 17 videos in that SMB share I'm using, and I'm curious, when I hit test screensaver, does that shuffle the 17 videos or does it always play them in order. Wondering if it's not shuffled, then maybe just my 1st video in the playlist is just borked. |
Ah, damn it.
By default, the videos are shuffled each time so the app is having an issue playing most or all of the videos. That said, the player doesn't skip the video when there is an error - it's a long standing issue but I have a workaround I'm going to try. Also, I want to add an option to try software decoders. I'll try and get a new beta to you soon. |
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Ok, here is (link removed) - as you have the 1.7 GitHub installed, this will install on top of it and keep all the settings. If this doesn't work then I will need to get the logs to see what the exact playback error is. |
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Closing this issue until I get more info. |
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@theothernt I'm having the exact same issue as OP. I'm running 1.7.0 of the app on my shield pro, and am unable to play any of the downloaded Apple Aerial videos via smb. I'm happy to help debug this so that I can stream locally instead over the internet. Thanks! ::EDIT:: Just to clarify, as it's been a while since I downloaded the files, all of the Aerial videos I downloaded from the links on the main page are the 4k SDR files, not DV/HDR. |
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@feerlessleadr thanks for offering to help. I can compile a debug version of the app (it just outputs more debug info than the normal version) for you, if that's ok? It can be installed alongside your existing Aerial Views apps all. You'll then connect to your device with ADB, run the debug app, then capture and save the logs. |
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Yeah, sure thing. Let me know where to get the apk and I'll test tonight when my kids/wife are asleep. |
Thanks, you can download the debug version from this link... (link removed) Instructions on how to enable Developer Mode, ADB, etc are here... https://github.com/theothernt/AerialViews#how-to-set-aerial-views-as-the-default-screensaver And the commands to save the logs should be above in a previous message - but let me know if anything isn't clear? |
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@theothernt Hey friend, sorry for the delay, had a family issue and have been out of pocket for the last week. I was able to try to start testing this, but am running into a similar issue as another user. I downloaded the tiny ADB package from the link you provided, and have debugging enabled on my shield, and am able to connect to my shield w/ adb, but when I run your command, it only produces a blank file. Here is the order of things I did. I first installed the debug app and setup my smb share and also set it as the default screensaver on my Shield pro. I then force closed the app. I then connected to my shield from my windows laptop with the following:
I then opened the debug app on my shield, and did the 'test settings' and tried to skip a few videos (only a black screen showed up). After about 30 seconds of that, I ran the following command:
The txt file was created, but it was blank. I disconnected from adb on my shield and then repeated the above steps, but the logcat command I changed to the following, based on another user in this thread:
Same situation, the txt file was created in my folder, but it was blank. I'm sure that I'm doing something wrong, but based on the steps you laid out above for the other user having this issue, I'm not sure what it is. |
No problem at all, take your time.
It was my fault, sorry. I forgot to mention one crucial bit of info - you have to enable the following setting... Settings > Advanced > Enable playback logging Then the following command should create a text file with the logging messages from Aerial Views...
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Thanks - that did it. I will test it out tonight on my nvidia shield pro that is having the issues. My onn 4k box (only connected to a 1080p TV) works fine with smb files, but I was able to generate the log off that box. |
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@theothernt Got a chance to test on my shield and get a log. See below: |
Thanks for that. After looking at the logs and doing some research, my guess is that the issue is network related - at least that's what the error suggests. If it's ok, can I get a few more details on your network setup...
If you don't want to share the info in this issue, you can always email me directly. Also, as the videos work with your Onn device, it is likely to be a SMB config issue with Aerial Views that only appears on the Shield. With details of the NAS/SMB config, I can hopefully rule out other issues or try to replicate the issue on my end. |
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Ok - so apparently I'm stupid, the local playback doesn't work on my onn device either (I forgot to disable the community videos by Jason Creative & Robin Fourcade, so that's what was playing and not the local files). Here is a log from the onn device as well, which was trying to play to a 1080p TV: https://paste.ubuntu.com/p/MvspxHyNWr/ In regards to the other info, here is the setup for the shield & onn: |
Thanks for all that info - it helps to rule out a number of other issues. So it looks like an issue between Aerial Views, how it uses SMB and Windows 10 - as SMB shares are used by other users on macOS, Synology, and other Linux devices. We can try a number of things. First, in Aerial Views > Media Sources > SMB/Samba share > Select SMB dialects - can you try disabling all the version, then enable one, try the screensaver and repeat? Also, have you tried photos - or just videos? |
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Thanks - I first tried a whole bunch of 4k pictures in a separate folder, and that worked without issue. Here is a log of that in case you need it: https://paste.ubuntu.com/p/c2kcJZGjRn/ I then tried all of the smb dialects one by one, but they all just produced a black screen. Here are the logs for each:
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So I was thinking about what you said regarding perhaps the issue is on the W10 side. I created a samba share on my ubuntu server within proxmox, and I uploaded 1 video into the folder. I added that folder to the Aerials app and it was able to show that 1 video was available to play. When I hit test screensaver settings though, I still only got a black screen. Here is the log of that: |
Thanks for all the testing so far. I've created a new build... (link removed) The only difference in this build is a change to logging so that your SMB details will be masked eg. Playing: - smb://:@****/video/aerial/test/img/Tokyo tower.jpg Also, the command is now One other thing to try. I'm assuming you're playing 4K videos, either SDR or HDR. Can you download one of the H.264 videos and try that? |
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Thanks - I tried the 4k videos with the new build and have a black screen. Here is the updated log: I also downloaded a 1080p video and changed the build to point to that smb folder, but also get a black screen: (link removed) |
Thanks for that. It seems the logs are still missing a few details, so can you try the following command...
Ideally, I'm looking for the word 'exception' in the logs. |
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Sure - see attached for the full log. This is where I set the screensaver to point to an SMB share on my ubnutu server in a VM on proxmox. The video I am trying to play is the 1080p H.264 Seals file from the Apple videos. I only get a black screen when trying to test the settings. (link removed) |
Thanks again for all the logs. The error appears to be with authentication (STATUS_LOGON_FAILURE) but there can be a number of causes. Basic things to check are...
If changing the password to something simple like 'password1234' fixes the issue then I have an idea what the bug is. |
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Thanks - for point 1, I'm using IP address. For point 2, my password has both spaces and special characters, so I will try a simple password and report back. ::EDIT:: @theothernt Success! with a test user & simple password, I was able to get the local files to play over SMB. |
Great to hear! The bug relates to how 'spaces' are handled. I thought I'd fixed this ages ago but apparently not. I'll have a fix in the next release but a password without spaces should also work 😅 Apologies that took so long to figure out! |
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No worries! I'll wait until the next release and will confirm if all is working as intended. |
What were you trying to do...
Play local files from my SMB share.
And what actually happened (ie. describe the bug)...
I connected successfully and upon clicking "Test connection settings" I get:
Videos found: 17Videos with unsupported file extensions: 0Videos selected for playback: 17When clicking Test Screensavers Settings I get either Loading indefinitely or a flicker of a video plays then just blackness. The videos I'm trying to play are 4K HDR and are confirmed they can play just fine through VLC on this same Nvidia Shield Pro. I also have no issue playing the Apple videos with Dolby Vision.
What kind of device do you have? (eg. Nvidia Shield, Sony TV, etc)...
Nvidia Shield Pro 2019
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