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Mobile app not loading issues for months #121572

Closed Answered by stevepopovich

supermarin asked this question in Mobile

supermarin
Apr 29, 2024

Whenever I tap on a GitHub link from email, or just try to browse through the mobile app, the issue details page never loads. It just spins forever.
I tried deleting and reinstalling the app multiple times, but the issue persists. I can't use GitHub on mobile at all if I have this app installed.

ℹ️ Additional Debug Info

GitHub for iOS, Version 1.159.0 (129045654) Device: iPhone 15 Pro (iOS 17.4.1)

Answered by stevepopovich

Ok, sorry for the delay @supermarin we see you have a possible "scope" issue. Could you try manually logging out of the app, not reinstalling.

Long click your profile picture
Edit
Logout
Log back in

Let me know if that helps!

View full answer

Replies: 1 comment 3 replies

stevepopovich
May 3, 2024
Collaborator

Hi @supermarin sorry to hear this is happening. Are other parts of the app loading? Do you have a video of what is happening?

3 replies

supermarin May 3, 2024
Author

trim.CD810200-3A96-4C49-95EC-8103E8BC02E9.MOV

stevepopovich May 6, 2024
Collaborator

Ok, sorry for the delay @supermarin we see you have a possible "scope" issue. Could you try manually logging out of the app, not reinstalling.

Long click your profile picture
Edit
Logout
Log back in

Let me know if that helps!

Answer selected by stevepopovich

supermarin May 6, 2024
Author

Thank you @stevepopovich that resolved it

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