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Can not add gmail account. #153

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nasyxx opened this issue Nov 2, 2017 · 4 comments
Open

Can not add gmail account. #153

nasyxx opened this issue Nov 2, 2017 · 4 comments

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@nasyxx
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nasyxx commented Nov 2, 2017

Hello, I use the latest version (2.2.1).

I have completed the operation on the web page. It shows "You're all set!"

But when I back to the app, it is still connecting and failed at last.

screen shot 2017-11-03 at 12 04 00 am

@mikeseese
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I'm not sure what's going on here. Have you tried disabling your firewall? I do not have issues adding my gmail account.

@nasyxx
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nasyxx commented Nov 2, 2017

I just tried close all firewall, but still the same.

Is there any way I can try to step out the problem?

I also tried to add some other accounts (icloud, office365 and a custom one), it seems that only gmail cannot be added.

@mikeseese
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does it seem like it tries for awhile and times out?

i'm not really sure how you can step through it; we're not super familiar with this process yet. i believe the client hits n1.nylas.com to check to see if the oauth succeeded or not. have you tried other gmail accounts? is this a google apps for business account or a gmail (it really shouldn't matter though)?

@nasyxx
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nasyxx commented Nov 2, 2017

Yep, it tries for awhile and times out.

I have tried two gmail accounts, all of them are gmail, not for business.

I'll try again after a few days. Maybe there is a problem with my network these days.

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