Preload

[jmikedupont2]

Preloading the OpenAI mock server with responses from existing tickets is a smart optimization. This approach eliminates the need to create new tickets for each interaction, making the workflow more efficient. Here's a high-level overview of how you can implement this:

1. Data Collection:

   • Gather and organize responses from existing tickets into a dataset. Each response should include the user query, the system's response, and any relevant metadata.

2. Mock Server Configuration:

   • Configure your OpenAI mock server to use this dataset as a source of responses.

3. Response Selection:

   • When a user interacts with the system, the mock server selects an appropriate response from the dataset based on the user's input.

4. User Guidance:

   • Ensure that users are aware that the system is using preloaded responses from actual tickets to maintain transparency.

5. Fallback Mechanism (Optional):

   • Implement a fallback mechanism in case a user query does not match any responses in the dataset. This could trigger a different action or provide an appropriate message.

By preloading responses, you can streamline the workflow, reduce the need for new ticket creation, and potentially provide users with more contextually relevant responses. It's a practical approach to improve the efficiency and effectiveness of your system.