Withings Sleep Data for Multiple Users Doesn't Load

[mgw854]

The problem

My wife and I both have Withings Sleep Tracking Mats, hooked up to one account. My wife, my daughter, and I have users that are tied to a Withings scale. Around the time of the big Withings rewrite, the second user stopped working. All three users can log in to Withings and be authenticated, but only I (as the primary user) seem to have webhooks working. Only my wife sees this (webhooks_connected == false), while my daughter and I do not:

 "data": {
    "has_valid_external_webhook_url": true,
    "has_cloudhooks": true,
    "webhooks_connected": false,
    "received_measurements": [
      1,
      8,
      76,
      77,
      88,
      6,
      5
    ],
    "received_sleep_data": true,
    "received_workout_data": false,
    "received_activity_data": false
  }

What version of Home Assistant Core has the issue?

core-2024.4.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Withings

Link to integration documentation on our website

https://www.home-assistant.io/integrations/withings/

Diagnostics information

config_entry-withings-3e59cb909d9535cb097c7224c9ab2911.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @joostlek, mind taking a look at this issue as it has been labeled with an integration (withings) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of withings can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign withings Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

withings documentation
withings source
_{^{(message by IssueLinks)}}

[joostlek]

I've heard this before but this is probably the most coherent story yet. So let's look into this. Note: I am currently in the crunch of my thesis so I won't have the best response times these days.

Can you turn on debug logging and reload all entries?

[mgw854]

That's definitely understandable, and I remember thesis crunch time. Good luck!

home-assistant_withings_2024-05-01T13-51-59.635Z.log

I've tried to collapse the logs down to just Withings-related events

[Shredder5262]

following along, I'm experiencing this also.