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create silece for alert till next working hours #174
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@freeseacher We plan to add 'working hours' time for users in our upcoming scheduling tools. @Matvey-Kuk Probably, we should add additional notification options in user settings as well. |
Low-priority alert groups could be paused in escalation chain using this step: @freeseacher will it work for you or you are looking for something else? |
Sounds great! |
@freeseacher how do these settings work if there are people in different timezones with different working hours in one schedule? |
great question! |
@raphael-batte we have this concept on the Escalation Chain level (with time), why do you think it should go to the Notification Level? |
@Matvey-Kuk I am not suggesting removing the silence from the OnCall escalation chain level. Example:
If he does not have personal silence option in user-settings, he will receive an alerts. |
Time-based silence in the user space will mean "we escalate to a user" -> "user reacts in a few hours". It's a pattern we generally want to avoid project-wise. We don't want alerts to "stick" to users for multiple hours. The goal of OnCall is to be an effective alert distributor between team members. What if the user will go to a vacation after the timeout? How to indicate the reason of long response delay to other users? I believe in this particular case the alert should stuck on the escalation chain, or be routed to the other person if there is a time-zone distributed team immediately. So I think we either should think of improving our Calendar either about adding more adjustable escaltion step. |
Yes, this is the other side of this situation. Agree with the need to rethink/improve the transition mechanic here. |
This issue has been automatically marked as stale because it has not had activity in the last 120 days. |
@freeseacher I think this should now be achievable with the custom silence durations: I'll go ahead and close this out but feel free to open a new feature request if this does not suit what you need! |
Lots of small p5 alerts can wait till next working hours.
As schedule owner i would like to setup some kind of working hours or time to debug and close low priority alerts. something like
notify mon: 9-18, tue: 9-18... fri: 9-18, sat, sun do not notify
and two option notify if still firing, notify anyway.
of cause low priority alerts lead to alert fatigue and must me eliminated but still popular case
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