"AR is not Tracking!" WebXR on AR compatible Phones

[planetMatrix]

Samsung S7 SM0G930F - Android 8.0.0
ARCore compatible and Google Play Services for AR Installed

https://modelviewer.dev/examples/augmentedreality/#webXR
On WebXR mode - Camera opens but throws error "AR is not Tracking!" and no object gets placed.
On SceneViewer mode - Black screen (We anyway do not want to implement SceneViewer mode)

Same happens when I deploy on our servers with project downloaded from https://modelviewer.dev/editor/
https://view.collaboratar.com/t4/

Version

• model-viewer: v3.1.1
• model-viewer: v3.0.1

Browser Affected

• Chrome, version: 112.0.5615.135
• Edge
• Firefox
• IE
• Safari

OS

• Android
• iOS
• Linux
• MacOS
• Windows

AR

• WebXR
• SceneViewer
• QuickLook

[elalish]

@bialpio Android 8 is pretty old - is this a known Chromium issue?

[bialpio]

We should still work on Android 8. The fact that SceneViewer backend also does not seem to work is suspicious - can you confirm that any other ARCore-powered app is functional, just to rule out some ARCore issue?

[planetMatrix]

Hi there, even I was wondering so I got my hands on that device.

ARcore Element App too was black screen. So I did the diagnostic and found the Sensor Hub not working.

It's a hardware issue

However I came across Oppo F21 Pro 5G with same issue. I'll get the device in my hand shortly.

@elalish Shall I open a new issue for Oppo F21 Pro 5G?

[elalish]

No, let's keep all the details here. I need to find the right person to assign this to.

[GamerDevarsh]

facing the same issue on my samsung A54 5g with latest chrome browser on android, the AR viewer gets stuck while showing "AR Not tracking" and crashes.