Bug: eqMac asking for drivers to be installed again often

[PaulWilliamWoods]

• I have checked for a similar issue and sure it hasn't been reported before.

Describe the bug
I'm being asked to install the drivers again at least once a day.

Steps to Reproduce

1. Use Macbook M2 fully updated as normal
2. Wait for eqMac to ask me to install drivers again

Expected behaviour
Installing drivers once per update should settle the matter.

Setup information:

• Audio setup: Macbook speakers, occasional BenQ monitor speakers
• Audio transmission interface: USB-C power/data cable
• macOS Version: very latest at all times
• eqMac Version [e.g. 0.0.1] 1.7.10
• eqMac UI Version [e.g. 0.0.4] 4.7.3 (Remote)

[bodhiwd]

I'm facing this as well, on a M2 MBP running Ventura 13.5.1 . The EqMac versions for me are app v1.7.10, driver v2.4.3, ui v4.7.3.

I'm using the same device for listening at home and at work, so there is a possibility that there are related suspend states that affect this somehow (might unload the system driver?).

I recently installed this machine from scratch, and have not yet rebooted since installing EqMac, not sure if this might impact something. Additionally, I have not yet signed in to the install on this machine, not sure if that might have an impact.

[bodhiwd]

Some more info, after just experiencing this again:

The app itself seems to be unaware that it is no longer effective, and I need to go into system settings and EqMac settings to change the output device to get it to realise that it needs to reinstall the system audio driver.

• ➡️ there might need to be other verification than internal state that everything is correct

My current main usage of this is to scale system audio for external speakers connected through an external device, so it's fairly obvious when the problem occurs.

edit:

Additionally, I'm manually switching the output device up to a couple of times daily to have echo cancellation work properly in online meetings (Google Meet mainly).

[Emodernist]

I'm having this issue A LOT. Almost everyday.
App: v.1.8.0
Driver: v2.5.0
UI: v5.0.2

[ADTC]

Same issue here on M1 Pro MacBook Pro 2021. After a few days, usually when I wake the macbook from sleep, it asks me to install driver again. Why? I'm not switching the audio device.

[andrew-jolley]

#780 is a similar issue. If it's exactly the same, just close this one, and follow/add comments to #780 please!

[ragauskl]

Can anyone confirm if this is still an issue with latest version 1.8.7? It should have been fixed, if not you can try manually reinstalling the driver https://help.eqmac.app/en/article/how-to-install-eqmac-driver-automatically-or-manually-1r2dnlk/

[andrew-jolley]

Yes still an issue for me

…

On 1 Jun 2024, at 16:41, Lina Ra ***@***.***> wrote: Can anyone confirm if this is still an issue with latest version 1.8.7? It should have been fixed, if not you can try manually reinstalling the driver https://help.eqmac.app/en/article/how-to-install-eqmac-driver-automatically-or-manually-1r2dnlk/ — Reply to this email directly, view it on GitHub <#865 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/APIMKTGIYGRZ2BF2SSCTI4LZFHTTBAVCNFSM6AAAAAA5F4NVYOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNBTGQ4TCNJZGU>. You are receiving this because you commented.

[ragauskl]

Have you tried to manually reinstall the driver? Also/Alternatively if issue is occurring after wake/on start please check if eqMac is enabled in system Settings > General > Login Items, if it's not enabled - enable it and see if that helps

[andrew-jolley]

I have tried this twice so far on 1.8.7 and it is enabled in Login Items

[ragauskl]

I see, I've talked to dev and he will continue looking into it but it may take a long time as on neither of our devices this issue occurs and it's reported by very few people, he previously asked for certain logs but those proved to be useless in resolving this specific issue. It's also not something that can be debugged over screen share with device that has the issue happening, making debugging/solving even more tricky

[PaulWilliamWoods]

I'm no longer getting the prompt to reinstall the drivers, but I am getting a new problem: it often shudders, just tiny bursts of sound, then no sound at all, and stopping and starting the app doesn't help, nor does killing it. For some reason that's completely unclear so far, the sounds comes back at some point later, though I can't tell if it's something I've done by fiddling with re-starting it or turning it off and on repeatedly. Nor do I have time to investigate it.

…

On Sat, 1 Jun 2024 at 18:57, Lina Ra ***@***.***> wrote: I see, I've talked to dev and he will continue looking into it but it may take a long time as on neither of our devices this issue occurs and it's reported by very few people, he previously asked for certain logs but those proved to be useless in resolving this specific issue. It's also not something that can be debugged over screen share with device that has the issue happening, making debugging/solving even more tricky — Reply to this email directly, view it on GitHub <#865 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZPMHVGI4GQYNMV5XQMAV7DZFIDPLAVCNFSM6AAAAAA5F4NVYOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNBTGUZTCNRUHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[ragauskl]

I understand regarding the time. Currently there are similar reports of audio appearing and disappearing but there's lack of information on this issue at the moment and unfortunately we can't replicate it making it more difficult to resolve. If/when we'll have an update for this I'll provide an update here.