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My Usage is 0%, but I get an error for Limit exceeded. Could you repair and open my limitations? #8053

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mehmetakar17 opened this issue May 1, 2024 · 4 comments
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product / cloud Issues found only on Appwrite Cloud question Further information is requested stale

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@mehmetakar17
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mehmetakar17 commented May 1, 2024

Hi,

My Usage is 0%, but I get an error for Limit exceeded. Could you repair and open my limitations?

I get en error while trying to log in with the first and only user which I created for my react native tutorial Aora app from jsmastery.pro channel (Youtube)

The error says:

AppwriteExxception: Bandwith limit for your organization has exceeded. Please upgrade to higher plan or update budget.

But as you see below, bandwith and other usage is %0 :) How can it be possible? Could you repair my limitation issue?

Screenshot-appwrite-limit-3
Screenshot-appwrite-limit-2
Screenshot-appwrite-limit-1

@stnguyen90 stnguyen90 added the product / cloud Issues found only on Appwrite Cloud label May 2, 2024
@stnguyen90 stnguyen90 self-assigned this May 2, 2024
@stnguyen90
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@mehmetakar17, thanks for raising this issue! 🙏🏼 Would you please provide your project ID or organization iD?

@mehmetakar17
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mehmetakar17 commented May 2, 2024

Thanks for the reply @stnguyen90 :

My user url: https://cloud.appwrite.io/console/organization-171717

My user or organization id : 171717 (I manually set up while signing up)

The recent project id is : 662bc24e001bfee15e49

My user email: [email protected]

By the way, I deleted the first user I created from the appwrite admin panel, but it didn't work. Now, there isn't any user on database.

@stnguyen90
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@mehmetakar17, I checked your org and I don't see any limits. Would you please share more details about the error you're receiving. Exact request and response and/or screenshots would be helpful.

@stnguyen90 stnguyen90 added the question Further information is requested label May 2, 2024
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This issue has been labeled as a 'question', indicating that it requires additional information from the requestor. It has been inactive for 7 days. If no further activity occurs, this issue will be closed in 14 days.

@github-actions github-actions bot added the stale label May 10, 2024
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