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Cannot download any build #110

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enfeitador opened this issue May 10, 2024 · 17 comments
Open

Cannot download any build #110

enfeitador opened this issue May 10, 2024 · 17 comments

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@enfeitador
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Whenever I try to install a blender build this download stuck in some random percentage and this error appears.
Captura de tela 2024-05-10 102555

@enfeitador
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@Victor-IX can you take a look please?

@Victor-IX
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Victor-IX commented May 16, 2024

Can you run Blender Launcher in debug, repro the error and send the log file?
.\"Blender Launcher.exe" -debug

The log file is located here: %localappdata%/Blender Launcher/

@enfeitador
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@Victor-IX here is the log
Blender Launcher.log

@Victor-IX
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Victor-IX commented May 16, 2024

what version of the Blender Launcher are you using?
Can you also try to manually download this version of Blender: https://download.blender.org/release/Blender4.1/blender-4.1.0-windows-x64.zip

@enfeitador
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@Victor-IX 2.1.24

@Victor-IX
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Can you try to download the latest pre-release build? (Enable pre-release in the settings)
image

@enfeitador
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@Victor-IX tested, problem persists, here is the new log
Blender Launcher1200.log

@Victor-IX
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You can you try to delete the .json and the .ini file in the %localappdata%/Blender Launcher/
Complitly close Blender Launcher before removing those file by right clicking on the tray icon located on the bottom right of your main screen.
Also, try to download a daily build to see if those are working

@enfeitador
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Deleted the files and tried again, same problem, even with Daily builds @Victor-IX

@Victor-IX
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Are you able to manually download this version of Blender: https://download.blender.org/release/Blender4.1/blender-4.1.0-windows-x64.zip

@enfeitador
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Yes, I'm able to manually download that version of Blender @Victor-IX

@Victor-IX
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After some testing, I'm able to reproduce the bug by having a connection drop.
I think the issue you have comes more from your internet connection, which might not be very stable. If it's not already the case, try to use an internet cable over Wi-Fi.
We currently have nothing to resume the download in case of a connection drop. Maybe that is something we can try to implement if it's not too hard to do.
What do you think about that @zeptofine

@zeptofine
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Maybe. I'm not too experienced in web requests in general but as far as I can tell the urllib3 library would require us to redownload the already downloaded data to get where we were in the download so nothing is gained. unless there's some magic request metadata we can give to tell it to start midway through

@enfeitador
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enfeitador commented May 20, 2024

After some testing, I'm able to reproduce the bug by having a connection drop. I think the issue you have comes more from your internet connection, which might not be very stable. If it's not already the case, try to use an internet cable over Wi-Fi. We currently have nothing to resume the download in case of a connection drop. Maybe that is something we can try to implement if it's not too hard to do. What do you think about that @zeptofine

Hmmm that's weird because I have never ever had this issue before with Blender Launcher V1. I always use cable @Victor-IX

@zxcv78092000
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I'm same like your situation I can't download any version.

@enfeitador
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Update here, today I was ablet o download a build with Blender Launcher, I did not differently, just to let you know @Victor-IX
Captura de tela 2024-05-27 141941

@Victor-IX
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that's good news!

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