replace_eligible_card.yml

flows:
  replace_eligible_card:
    description: Never predict StartFlow for this flow, users are not able to trigger it themselves.
    name: replace eligible card
    steps:
      - collect: replacement_reason
        next:
          - if: slots.replacement_reason == "lost"
            then:
              - collect: was_card_used_fraudulently
                ask_before_filling: true
                next:
                  - if: slots.was_card_used_fraudulently
                    then:
                      - action: utter_report_fraud
                        next: END
                  - else: start_replacement
          - if: "slots.replacement_reason == 'damaged'"
            then: start_replacement
          - else:
            - action: utter_unknown_replacement_reason_handover
              next: END
      - id: start_replacement
        action: utter_will_cancel_and_send_new
      - action: utter_new_card_has_been_ordered