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Multiple driver installations / control app fails to start #49
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Did you accidentally delete the driver by checking the checkbox? I'd say at this point, just uninstall all of them (checking a checkbox if you see it), uninstall the software, and reinstall it. |
Thanks for your reply, I can run it successfully after I uninstalled and re installed !! |
A common theme I've been seeing is:
Users try to install, then it fails, then they install the certificate, then try to install it again and it succeeds, but when they go back to use the control app, it doesn't connect.
If you go to device manager, you may see either multiple copies of "Virtual Display" or "Unknown Device".
To solve:
Device Manager
Display Adapters
If you see multiple copies of
Virtual Display
:Virtual Display
, clickUninstall device
. DO NOT clickattempt to remove the driver for this device
Virtual Display
. It should work fine nowIf you see
Unknown Device
, for every one you see in the list:Unknown Device
Uninstall device
Alternatively, for any of these, just uninstall the software completely and follow the instructions for manually installing the driver.
Method 2 - the manual way
* Make sure the certificate is installed properly before running the installer!
Ref #26
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