Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Database Password Error: StorageFileLoadException[io_error] #1835

Closed
Butts3000 opened this issue May 21, 2024 · 5 comments
Closed

Database Password Error: StorageFileLoadException[io_error] #1835

Butts3000 opened this issue May 21, 2024 · 5 comments
Labels
bug FileSync Linked to FileSync app out of scope

Comments

@Butts3000
Copy link

Describe the bug

When I enter the password to open the database a red text box with white font reads: StorageFileLoadException[io_error]

To Reproduce

Steps to reproduce the behavior:

  1. Open 'Keepass DX'
  2. Click on 'Open existing vault'
  3. Select desired database
  4. Input password
  5. See error

Expected behavior

It should just open the database

KeePass Database

  • Created with: [Windows KeePass 2.55]
  • Version: [I do not know and cant seem to find out]
  • Location: [Remote file retrieved with GDrive app]
  • File provider (content:// URI): [e.g. content://com.google.android.apps.docs.storage/document /acc%...]
  • Size: [100kb]
  • Contains attachment: [No]

KeePassDX:

  • Version: [4.0.6]
  • Build: [Free]
  • Language: [English]

Android:

  • Device: [Pixel 7]
  • Version: [14]

Additional context

Add any other context about the problem here.

  • Browser for Autofill: [Firefox 126.0]
  • I've tried several things troubleshoot. My desktop and laptop open the database normally. I've uninstalled and reinstalled with no success. Creating a new database works and loads as it should. The strangest is that if I input even an incorrect password it will still return with the above error rather than and incorrect credentials error.
@Butts3000 Butts3000 added the bug label May 21, 2024
@Thunder33345
Copy link

Thunder33345 commented May 22, 2024

Did you try going to the drive app and mark your password db as "Available Offline"

I got the same problem, as you described, error even on incorrect password(found this issue via search)

Removing from file list and readding also does not fix it

Marking the file as "Available Offline" and starring it seems to fix it, now KeePassDX have no issues reading it again

EDIT: model Xiaomi 13T (android 14)

@krzygit
Copy link

krzygit commented May 25, 2024

I have the same problem.
I recently updated keepassdx to the latest version(4.0.6) Before that it was working fine for many months.

Somehow after many uninstall/install actions (with system restarts) I was able to open file from google drive (marked as available offline). Then after 2-3 days I got this message: StorageFileLoadException[io_error].
Huwei P10 - Android 9.

@bertosch
Copy link

I have the very same problem :\ Hope for a fix as soon as possible.

@krzygit
Copy link

krzygit commented May 27, 2024

Additional info.
At the time this error occurred, I tried another application to read the Keepass database. After installation, this error also occurred in this second application.
So it can be also problem generated by google.

@J-Jamet
Copy link
Member

J-Jamet commented May 27, 2024

This is not an exception raised by KeePassDX. So there's nothing I can do on my side, it's a problem with the file manager you're using.

@J-Jamet J-Jamet added out of scope FileSync Linked to FileSync app labels May 27, 2024
@J-Jamet J-Jamet closed this as completed Jun 17, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug FileSync Linked to FileSync app out of scope
Projects
None yet
Development

No branches or pull requests

5 participants