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​Seems like this application will block the automatic synchronization of time on Windows #44

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M102NUS opened this issue Feb 11, 2023 · 6 comments
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@M102NUS
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M102NUS commented Feb 11, 2023

Description / 描述

My laptop is Surface Pro X, and I downloaded this application from Microsoft Store. I turned on the automatic activate when Windows reboots and then leaving my computer shut dowm without charging. After a few days I turned on my laptop and found out that the time of my windows was frozen at a random moment. I clicked the button in settings to resynchronize the time, and restarted "Windows Time" Service, maked sure it was set on automatic. However, the same thing happened again in the next day. At first the time was shown at 23:52 of Feb.10th, then quickly changed into 14:52 of Feb.10th, but actually I was at 23:55 of Feb. 11th. Then I uninstalled Energy Star and reboot the computer, then everything went well. The time was corrected before being displayed.

Reproduction steps / 复现步骤

  1. Turn off the computer and leave it uncharged;
  2. turn on the computer after more than 24 hours;
  3. it happened.

Windows version / Windows 版本

Windows 11 22H2 22621.1105

Hardware specs / 硬件配置

Surface Pro X
Microsoft SQ2
16GB / 512GB

Error log / 错误日志

No response

@M102NUS M102NUS added the bug Something isn't working label Feb 11, 2023
@JasonWei512
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This is weird. Throttling Windows services is not implemented yet (#38), so this app should not affect Windows Time Service.

@M102NUS
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M102NUS commented Feb 15, 2023 via email

@M102NUS
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M102NUS commented Feb 19, 2023

Hello,

I got all I could, and it proved your application did effect on automatic time synchronization, at least on my own specific model. Maybe these data will help you improve your application. All of these records are in the situation that my computer was not in charged, which means all of them use battery power.

The first rebooting after I reported this problem on Github was 11:09am on 12th Feb. When the screen turned on, the time was stuck at 1:24am on 12th Feb., right about the time I turned off last night. But after I unlocked the computer and went into the desktop, the time was corrected into 11:09am with right date. I turned it off at 11:15am 12th Feb.

The second rebooting was at 11:51pm on 13th Feb. This time the time was not updated, neither in locked screen nor in desktop. I kept the wrong time and rebooted, then it was correctly fixed. At this moment I uninstalled the Energy Star X and turned off my computer at 11:59pm on 13th Feb.

The third rebooting was at 8:38pm on 14th Feb. I noticed that the time on the locked screen was correct, but it went wrong after I went to desktop. The time was synchronized into the time I turned off yesterday! (0:00am, 14th Feb.) Then I manually resynchronized the time, and the system showed the last time of auto synchronization was right on the time I turned off the computer.

The fourth rebooting was at 1108pm on 15th Feb. The time on the locked screen was hilariously wrong (4:06am at 16th Feb), but after I unlocked my computer the time went correctly, and finally at this time in the settings, the time was synchronized right after the reboot, which is what actually this service should function.

Since then the time synchorization has been perfectly functioning and everything goes back to normal.

To conclude these data, I have to say Energy Star does make greatly of effect on my computer, even after I uninstalled this App, it took the computer several times of rebooting to adjust it. I'm not a geek, I could find the problem but I'm not able to fix it. Windows Time is one of the function of "svchost.exe", but this file is in the whitelist of Energy Star, which means it shouldn't be effected at all. Anyway please keep attention on this problem while doing maintence for this App, it is good but unfortunately it also has fatal problem.

@JasonWei512
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JasonWei512 commented Feb 20, 2023

Could you add LockApp.exe to Energy Star X's process whitelist, and see if the bug still occurs?

@M102NUS
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M102NUS commented Feb 20, 2023 via email

@Artoria2e5
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Clock display not updating sounds like a different issue from time sync being toast. Recommend changing title.

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