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Hang up exception block the session from start [ [DTLS alert], error object is [Instance of 'WsHangUpException']] #361
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could you please provide the full log from starting the call till getting this issuer? please don't apply any filters or cutting |
[log] ---Xmpp Sending:--- |
@TatankaConCube Is there anything new? i cannot processed my work |
SocketException (SocketException: Failed host lookup: 'api.connectycube.com' (OS Error: No address associated with hostname, errno = 7)) When i debug the all exception, these exception is throwed many times, but there are internet and is not slow also. |
Its was working from 9:00 am to 12:00 and cut off from 12:00 to 5:00 pm and then backed to work alone. this error make many problems and stopping our main app functionality. |
are you sure that you have not the internet issues on the device side? our monitors don't report any issues |
I'm sure from that not an internet issue, because the internet was fine and not problem, and our tester reported us with the same bug and its worked with him and with me in the same time, after 5:00. |
Specify the sample to which the issue belongs (use [x]):
[] Conference Calls sample
Platform (use [x])
[] Android
[] iOS
Describe the bug:
When i make a call the session ended automatically.
Steps to Reproduce:
Logs:
I/flutter (13371): "janus": "ack",
I/flutter (13371): "session_id": 3628969524415804,
I/flutter (13371): "transaction": "e9f60c86-5edf-47e5-9391-20bb9facf9f6"
I/flutter (13371): }
I/flutter (13371): CB-SDK: : _onPacketReceived= WsPacket{messageType=Type.ack, sessionId=3628969524415804}
I/flutter (13371): 2024-05-16T11:49:09.487763: CB-SDK: : RCV(0): {
I/flutter (13371): "janus": "ack",
I/flutter (13371): "session_id": 3628969524415804,
I/flutter (13371): "transaction": "92441b40-a6d7-4035-8d4d-8a81c41318c3"
I/flutter (13371): }
D/EGL_emulation(13371): app_time_stats: avg=214.23ms min=106.18ms max=278.52ms count=5
I/flutter (13371): CB-SDK: : _onPacketReceived= WsPacket{messageType=Type.ack, sessionId=3628969524415804}
I/flutter (13371): 2024-05-16T11:49:09.525380: CB-SDK: : RCV(0): {
I/flutter (13371): "janus": "ack",
I/flutter (13371): "session_id": 3628969524415804,
I/flutter (13371): "transaction": "479fbada-ffc6-49f0-810b-05a7d5715479"
I/flutter (13371): }
I/flutter (13371): CB-SDK: : _onPacketReceived= WsPacket{messageType=Type.ack, sessionId=3628969524415804}
I/flutter (13371): 2024-05-16T11:49:09.554170: CB-SDK: : RCV(0): {
I/flutter (13371): "janus": "hangup",
I/flutter (13371): "session_id": 3628969524415804,
I/flutter (13371): "sender": 8934866500501741,
I/flutter (13371): "reason": "DTLS alert"
I/flutter (13371): }
I/flutter (13371): CB-SDK: : _onPacketReceived= WsPacket{messageType=Type.hangup, sessionId=3628969524415804}
I/flutter (13371): 2024-05-16T11:49:09.574635: CB-SDK: JanusSignaler: WsHangUp packet reason= DTLS alert
I/flutter (13371): ┌───────────────────────────────────────────────────────────────────────────────────────────────────────────────────────
I/flutter (13371): │ #0 _ConversationCallViewState._onError (package:taaly_user_mobile_app/features/video_call/presentation/views/conversation_call_view.dart:154:16)
I/flutter (13371): │ #1 ConferenceSession.notifySessionError (package:connectycube_sdk/src/calls/conference/conference_session.dart:236:34)
I/flutter (13371): ├┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄
I/flutter (13371): │ ⛔ Error on meeting [6645a2c4cdb92a002e952483], Error case is [DTLS alert], error object is [Instance of 'WsHangUpException']
I/flutter (13371): └───────────────────────────────────────────────────────────────────────────────────────────────────────────────────────
I/flutter (13371): 2024-05-16T11:49:09.618486: CB-SDK: : RCV(0): {
I/flutter (13371): "janus": "ack",
I/flutter (13371): "session_id": 3628969524415804,
I/flutter (13371): "transaction": "eb761e17-0c8d-48b6-911d-9cbdb5ef0e62"
I/flutter (13371): }
I/flutter (13371): CB-SDK: : _onPacketReceived= WsPacket{messageType=Type.ack, sessionId=3628969524415804}
D/EGL_emulation(13371): app_time_stats: avg=81.38ms min=17.82ms max=147.86ms count=13
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