Adguard is regularly deactivated

[Nemrod7]

Please answer the following questions for yourself before submitting an issue.

• I am running the latest version
• I made sure all content blockers are enabled in Safari settings
• I checked the documentation and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

Adguard is regularly deactivated

Environment

- OS:macOS Sonoma 14.2.1
- Safari version: 17.2.1

What filters do you have enabled?

AdGuard Base filter, AdGuard French filter, AdGuard Social Media filter, AdGuard Annoyances filter

Issue Details

Steps to reproduce:

1. Launch Safari
2. Browse the web
3. Check the status in Safari, it's in pause

Expected Behavior

Adguard running, no in pause

Actual Behavior

Most of the time in pause

Screenshots

Screenshot 1:

Additional Information

No response

[alexx7311]

@Nemrod7 Hello! We couldn't reproduce the problem.
What version of AdGuard For Safari do you have installed?

Please try reinstalling the app and disabling all other extensions in Safari.

[Nemrod7]

Hi, I’m using the 1.11.16. Best

…

Le 23 janv. 2024 à 11:39, alexx7311 ***@***.***> a écrit : @Nemrod7 <https://github.com/Nemrod7> Hello! We couldn't reproduce the problem. What version of AdGuard For Safari do you have installed? Please try reinstalling the app and disabling all other extensions in Safari. — Reply to this email directly, view it on GitHub <#948 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACHVRBUVJ4WFKYFFQOICEDTYP6HO3AVCNFSM6AAAAABCD3DH7KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMBVG43DGNZXGM>. You are receiving this because you were mentioned.

[Nemrod7]

Hi,

Reinstalling doesn't change anything.

Best

[alexx7311]

@Nemrod7 Do you have any programs installed that handle network traffic? These include antivirus and firewall programs. If so, please try disabling them temporarily and see if the problem persists.

Please also record a video of the problem.

[Nemrod7]

@alexx7311, only Apple private relay A video of a web page with the icon pause? Best

…

Le 31 janv. 2024 à 13:19, alexx7311 ***@***.***> a écrit : @Nemrod7 <https://github.com/Nemrod7> Do you have any programs installed that handle network traffic? These include antivirus and firewall programs. If so, please try disabling them temporarily and see if the problem persists. Please also record a video of the problem. — Reply to this email directly, view it on GitHub <#948 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACHVRBWXHQG2T55POHIAFTLYRIZDTAVCNFSM6AAAAABCD3DH7KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMJYHE4TOMRWGA>. You are receiving this because you were mentioned.

[alexx7311]

@Nemrod7 Is AdGuard for Safari becoming paused or completely disabled? We wanted to see how you reproduce the problem.

In that case, please send us the logs.
Here's what we need you to do:

1. Make sure all Safari content blockers are enabled;
2. Reproduce the issue and remember the exact time when it happened;
3. Open the extension settings --> Export logs and system info;
4. Send the archive to [email protected] and mention this issue number (948) in the subject.

[alexx7311]

@Nemrod7 Please update AdGuard For Safari to a newer version and check if the problem persists. If it does, we'll need the logs.
Instructions:

1. Make sure all Safari content blockers are enabled;
2. Reproduce the issue and remember the exact time when it happened;
3. Open the extension settings --> Export logs and system info;
4. Send the archive to [email protected] and mention this issue number (948) in the subject.

[alexx7311]

@Nemrod7 Any updates?

[Nemrod7]

Hi,Coming back from business trip, I’ll check. ThanksSent from a phone that often changes words I meant to say for words I did not intend.Le 28 mars 2024 à 17:14, alexx7311 ***@***.***> a écrit : @Nemrod7 Any updates? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[Nemrod7]

Hi, Done Best

…

Le 28 mars 2024 à 20:52, Antoine Bachelay ***@***.***> a écrit : Hi, Coming back from business trip, I’ll check. Thanks Sent from a phone that often changes words I meant to say for words I did not intend. > Le 28 mars 2024 à 17:14, alexx7311 ***@***.***> a écrit : > >  > > @Nemrod7 <https://github.com/Nemrod7> Any updates? > > — > Reply to this email directly, view it on GitHub <#948 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACHVRBSBPIWLSQYBICRQ6VTY2Q6XVAVCNFSM6AAAAABCD3DH7KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMRVGU4TQNBUGA>. > You are receiving this because you were mentioned. >

[Nemrod7]

Hi, Did you find something? Best

…

Le 30 mars 2024 à 17:24, Antoine Bachelay ***@***.***> a écrit : Hi, Done Best > Le 28 mars 2024 à 20:52, Antoine Bachelay ***@***.***> a écrit : > > Hi, > > Coming back from business trip, I’ll check. Thanks > > Sent from a phone that often changes words I meant to say for words I did not intend. > >> Le 28 mars 2024 à 17:14, alexx7311 ***@***.***> a écrit : >> >>  >> >> @Nemrod7 <https://github.com/Nemrod7> Any updates? >> >> — >> Reply to this email directly, view it on GitHub <#948 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACHVRBSBPIWLSQYBICRQ6VTY2Q6XVAVCNFSM6AAAAABCD3DH7KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMRVGU4TQNBUGA>. >> You are receiving this because you were mentioned. >>